Description of job position
- Overseeing the daily operations of the online shop, ensuring a smooth customer experience.
- Managing product listings, including adding new products, updating descriptions, and optimizing images.
- Monitoring inventory levels and coordinating with suppliers to restock items as needed.
- Processing customer orders and ensuring timely fulfillment and shipping.
- Handling customer inquiries and resolving issues via email, chat, and phone in a professional manner.
- Implementing promotional strategies and marketing campaigns to drive online sales.
- Analyzing sales data and website traffic to identify trends and improve performance.
- Collaborating with the marketing team to enhance the online presence of the shop.
- Maintaining accurate records of sales, returns, and customer interactions.
- Ensuring compliance with e-commerce regulations and standards for online sales.
- Utilizing e-commerce platforms and software to streamline operations and improve efficiency.
- Providing regular reports on performance metrics and suggesting improvements.
- Assisting with the development and maintenance of the online shop’s user interface for optimal customer engagement.
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Position Online shop administrator - Commerce in the labour market
In the salary ranking,
the job position takes
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